Training

conflict management

Conflicts and the correct handling of them should be part of everyday life in a company. Properly handled, they release energy that promotes rather than hinders teamwork.

Training

conflict
management

Conflicts and the correct handling of them should be part of everyday life in a company. Properly handled, they release energy that promotes rather than hinders teamwork.

Facts

v

Language

German
English

course type

Presence Training
Online Training

Blended Learning
E-Learning

Z

Requirements

None

Available

Inhouse
Individual
(E-Learning, Blended Learning)

Downloads

Training Description

It is important to recognise conflicts in rather early, to deal with them promptly and to negotiate solutions to the problem. This training is aimed at beginners in conflict resolution. They learn to recognise conflicts, analyse them correctly, assess them and work on them in such a way that all sides can live with the negotiated solution.

CONTENTS AT A GLANCE

FUNDAMENTALS
  • Conflict Definition 
  • Conflict Causes
  • Conflict Resolution Strategies
CONFLICT ANALYSIS
  • Conflict analysis procedures
  • Tools for conflict analysis
  • Conflict de-escalation
a structured approach
  • Working with conflict issues
  • A structured approach
DIFFERENT MINDSETS TO CONFLICT MANAGEMENT
  • Different approaches to conflict management
  • Solution-focused approach to conflict management

Conflict Diagnosis

The conflict diagram is a very useful tool for conflict diagnosis. It helps me, both as a conflict party and as a manager, to get a quick overview of whether all those involved in the conflict have been identified, and how they relate to each other, in the form of a snapshot.

 

further topics

Blog Posts

A systematic approach for solving conflicts

by  | Mar 3, 2017

read more …