Training

FACILITATING A CONFLICT- resolution process

Conflicts are a part of normal everyday life. If conflicts have been in the system for a long time, or if they are very emotional, then a clarifying conversation between the parties involved is not enough. In this case, a third party is needed to help by facilitating the conflict conversation.

Conflict facilitators need a high level of social competence and the ability to keep the process of conflict resolution going without being involved themselves or acting as arbitrators.

Training

facilitating a conflict resolution process

Conflicts are a part of normal everyday life. If conflicts have been in the system for a long time, or if they are very emotional, then a clarifying conversation between the parties involved is not enough. In this case, a third party is needed to help by facilitating the conflict conversation.

Conflict facilitators need a high level of social competence and the ability to keep the process of conflict resolution going without being involved themselves or acting as arbitrators.

facts

v

Language

German
English

course type

Presence Training
Online Training

Z

Requirement

None

Available

Inhouse

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Training Description

This training is designed for experienced conflict workers and gives them the final touch to work as facilitators in conflict situations. Methodologically, we look at the analytical and the systemic approach to conflict resolution in this training.

CONTENTS AT A GLANCE

CONFLICT ANALYSIS
  • Conflict analysis using diagnostic techniques 
  • Causes and types of conflict
  • Conflict escalation and de-escalation
THE CONFLICT FACILITATION PROCESS
  • Shaping a conflict facilitation process
  • Discussion techniques of facilitating the process of conflict resolution
  • Creative intervention techniques for minor to moderate escalated conflicts
SYSTEMIC AND ANALYTICAL APPRAOCH FOR CONFLICT MANAGEMENT
  • Systemic conflict resolution approaches compared to the analytical conflict resolution approaches.
PEER COACHING
  • Reflect and work through everyday life conflict situations together with peers

frustration matrix

further topics

Blog posts

a systematic approach for conflict resolution

by BIRGIT FISCHER-SITZWOHL | mAR 3, 2017

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