Training

difficult conversation

Difficult conversations always take place when there is the possibility that at least one side runs the risk of reacting emotionally to the content of the conversation. For example, it could be about delivering bad news, giving critical feedback or addressing issues that are stressful for at least one side in the conversation.

Training

DIFFICULT CONVERSATION

Difficult conversations always take place when there is the possibility that at least one side runs the risk of reacting emotionally to the content of the conversation. For example, it could be about delivering bad news, giving critical feedback or addressing issues that are stressful for at least one side in the conversation.

Facts

v

Language

German
English

Course type

Presence Training
Online Training
Blended Learning
E-Learning

Z

Requirements

None

Available

Inhouse
Individual
(E-Learning, Blended Learning)

Downloads

Training Description

In this training you will learn to act confidently and calmly in difficult conversational situations. During the training you will be able to prepare for upcoming conversations and reflect on conversations that have been unsatisfactory in the past. This will give you more options for action in such situations in the future, which will help all sides.

CONTENTS AT A GLANCE

fundamentals
  • Basics
  • Filters in communication
PREPARATION FOR A MEETING
  •  Three versions of a story

A systematic approach
  • A clear task and clear aims
  • A systematic approach
DEALing WITH EMOTIONS CONSTRUCTIVELY
  • Emotions
  • Self-conception
  • Non-violent communication

THE VICIOUS CIRCLE OF DECISION-MAKING

Having difficult conversations is uncomfortable for many people because they are afraid of the other person’s reaction, or they themselves believe they will become emotional in the situation. We call this inner dilemma a vicious circle of decision.

Overcome the vicious circle by not asking yourself if or when you will address the problem, but rather: “How do I address the problem?

further topics

Blog posts

CHECKLIST DIFFICULT CONVERSATION

BY  | MAR 7, 2018

read more …