Communication
€690.00 excl. VAT
Training Description
Fundamentals
- Transmitter-receiver model
- Iceberg model
- Active listening
- Exercise – Controlled dialogue
- Exercise – An unsuccessful customer complaint
- Online Coaching I
Four sides of one message
- Four sides of a message
- Self-reflection
- The communication square
- Exercise – The Chaot
- Online Coaching II
Listen and ask the right questions
- Questioning technique
- Question length
- Open – Closed questions
- Past-based – Future-based questions
- Difference-based questions
- Solution focus in communication
- Solution-focused questions
- Positive exception question
- Aggravation question
- Circular question
- Resource question
- Exercise Solution-Focused Questions
- The scaling question
- The miracle question
- Exercise Question Chains
- Exercise Solving Problems with System
- Online Coaching III
Change the perspective
- Change of perspective as a method
- Case Study – A dispute in the development team
- Online Coaching IV
