Communication

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Training Description

Fundamentals
  • Transmitter-receiver model
  • Iceberg model
  • Active listening
  • Exercise – Controlled dialogue
  • Exercise – An unsuccessful customer complaint
  • Online Coaching I
Four sides of one message
  • Four sides of a message
  • Self-reflection
  • The communication square
  • Exercise – The Chaot
  • Online Coaching II
Listen and ask the right questions
  • Questioning technique
    • Question length
    • Open – Closed questions
    • Past-based – Future-based questions
    • Difference-based questions
  • Solution focus in communication
  • Solution-focused questions
    • Positive exception question
    • Aggravation question
    • Circular question
    • Resource question
    • Exercise Solution-Focused Questions
    • The scaling question
    • The miracle question
  • Exercise Question Chains
  • Exercise Solving Problems with System
  • Online Coaching III
Change the perspective
  • Change of perspective as a method
  • Case Study – A dispute in the development team
  • Online Coaching IV

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