Difficult conversations in a collegial context

936.00 incl. VAT

The "Conducting Difficult Conversations" training course familiarises you with the proven methodology of the Harvard Conversation Project. This enables you to act confidently and prudently in difficult conversational situations. During the training you can prepare upcoming conversations and reflect on conversations that have been unsatisfactory in the past. This will give you more options for action in such situations in the future, which will help all sides.

Training content:

Entry into and conduct of conversations based on a structured approach
Flexible and situational handling of the structured conversation structure
Dealing with emotional outbursts and attacks of the interlocutor and reassuring the interlocutor
Making your own dissatisfaction clear to the interviewer
Dealing with different points of view

Training date 2020
VIENNA: 14 - 15 04 2020

Location
Cardinal King House
Cardinal King Square 3
1130 Vienna

€ 780,- + VAT

(drinks and material during breaks included)

Minimum number of participants: 6 persons

The “Conducting Difficult Conversations” training course familiarises you with the proven methodology of the Harvard Conversation Project. This enables you to act confidently and prudently in difficult conversational situations. During the training you can prepare upcoming conversations and reflect on conversations that have been unsatisfactory in the past. This will give you more options for action in such situations in the future, which will help all sides.

Contents of the training:

  • Initiation and conduct of conversations based on a structured approach
  • Flexible and situational handling of the structured conversation
  • Handling emotional outbursts and attacks of the interlocutor and calming the interlocutor
  • To make your own dissatisfaction clear to the interviewer
  • Handling different points of view

Training dates 2019
14. – 15. 11. 2019

Location
Heuberger Akademie
Lagergasse 135
8020 Graz

Training date 2020
14. – 15. 04. 2020

Location
Kardinal König Haus
Kardinal-König-Platz 3
1130 Wien

(drinks and material during breaks included)
Minimum number of participants: 6 persons

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