€690.00 excl. VAT
The blended learning training "Conducting difficult conversations" familiarizes you with the proven methodology of the Harvard Conversation Project. You will learn how to act confidently and calmly in difficult conversational situations. During the training, you will be able to prepare upcoming conversations as well as reflect on conversations that have been unsatisfactory in the past.
- Flexible and situational handling of the structured conversation structure
- Dealing with emotional outbursts and attacks from the other party and calming the other party
- Making your own dissatisfaction clear to your conversation partner
- Dealing with different points of view
We use the learning platform Moodle. After booking, your individual license will be activated for 365 days.
The training consists of theory and practice elements. As soon as your license is unlocked, you will see the complete course. This course consists of a total of 18 learning modules.
Procedure of the training:
The training consists of theory elements for self-study, exercises, practice cases and text elements with further information.
Whenever there is a task to be done, you are expected to hand in your task. We will contact you promptly to arrange the online session with the coach.
Associated with this training are 3 hours of individual coaching (at several points of the program). In these coaching sessions, you will receive feedback on your task and can discuss open questions with the coach.
Individual licence for 365 days: € 690 excl. VAT
The price includes 3 hours (online) individual coaching. Any additional costs (e.g. for additional coaching sessions) will be invoiced separately at an hourly rate of € 250,-.
Do you have any questions?
Please contact us via the contact form.