Conflict Management

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Category:

Training Description

Fundamentals
  • Conflict definition
  • Causes of conflict
  • The organisation as conflict potential
  • Conflict management strategies
  • The conflict style test
Conflict Analysis
  • Conflict analysis
  • Conflict clarification versus conflict resolution
  • Exercise Conflict Analysis
  • Exercise Conflict Analysis – Case “Dangerous Talk in the Office”
  • Online Coaching I
  • Tools of conflict analysis:
  • Conflict Diagram
    • Conflict Atlas
    • Conflict Arena
    • Conflict Goals
  • Conflict Escalation
  • Exercise Escalation Levels
  • Exercise Conflict Analysis and Discussion
  • Planning: Case “The Market Belongs to Me”
  • Online Coaching II
  • Questions for conflict analysis
Conflict Management
  • Working with contentious issues
  • Frustration matrix
  • Exercise Identifying Issues of Contention:
  • The case of the “Internet”
  • Exercise Conducting Conflict Clarification Talks: The case “The market is mine”
  • Online Coaching III
  • Phases of a conflict discussion 
Different approaches to dealing with conflicts
  • Analytical approach to conflict transformation
  • A solution-focused approach to conflict transformation
    • Miracle question
    • Scaling question
  • Exercise Solution-Focused Conflict Transformation – The Case: “One Hundred Percent is Never Enough”.
  • Quiz
  • Online Coaching IV
  • Literature

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