690.00 excl. VAT


Conflicts occur when people work together, whether "directly" or online. For conflict resolution processes, it makes a decisive difference whether one is working on a conflict between people as an affected person/participant or as an "outsider".

In this training you will be enabled to recognize conflicts at an early stage, to address them and to find a constructive solution together with your conflict partners. We focus on situations where the parties involved are still able to work on the conflict themselves.

Training contents:

  • Conflict Trigger
  • Causes and types of conflicts
  • Understanding your own conflict behaviour
  • A structured approach to conflict resolution processes
  • Conflict escalation and de-escalation
  • Developing strategies for dealing with conflicts and finding concrete solutions for your current conflicts through consulting


Technical information:
We use the learning platform Moodle. After booking, your individual license will be activated for 365 days.

The training consists of theory and practice elements. As soon as your license is unlocked, you will see the complete course. This course consists of a total of 18 learning modules.

 Procedure of the training:
The training consists of theory elements for self-study, exercises, practice cases and text elements with further information.

Whenever there is a task to be done, you are expected to hand in your task. We will contact you promptly to arrange the online session with the coach.

Associated with this training are 3 hours of individual coaching (at several points of the program). In these coaching sessions, you will receive feedback on your task and can discuss open questions with the coach.

Individual licence for 365 days: € 690 excl. VAT
The price includes 3 hours (online) individual coaching. Any additional costs (e.g. for additional coaching sessions) will be invoiced separately at an hourly rate of € 250,-.

Do you have any questions?
Please contact us via the contact form.

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