Conflict Management

200.00 excl. VAT

Category:

Training Description

Fundamentals
  • Conflict definition
  • Causes of conflict
  • The organisation as conflict potential
  • Conflict management strategies
Conflict Analysis
  • Conflict analysis
  • Conflict clarification versus conflict resolution
  • Tools of conflict analysis:
    • Conflict diagram
    • Conflict atlas
    • Conflict arena
    • Conflict goals
  • Conflict escalation
  • Questions for conflict analysis
Conflict Management
  • Working with contentious issues
  • Frustration matrix
  • Phases of a conflict conversation
Different approaches to dealing with conflicts
  • Analytical conflict management approach 
  • Solution-focused conflict management approach
    • Miracle question
    • Scaling question
  • Quiz
  • Literature

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