Conflict Management
€200.00 excl. VAT
Training Description
Fundamentals
- Conflict definition
- Causes of conflict
- The organisation as conflict potential
- Conflict management strategies
Conflict Analysis
- Conflict analysis
- Conflict clarification versus conflict resolution
- Tools of conflict analysis:
- Conflict diagram
- Conflict atlas
- Conflict arena
- Conflict goals
- Conflict escalation
- Questions for conflict analysis
Conflict Management
- Working with contentious issues
- Frustration matrix
- Phases of a conflict conversation
Different approaches to dealing with conflicts
- Analytical conflict management approach
- Solution-focused conflict management approach
- Miracle question
- Scaling question
- Quiz
- Literature
