Difficult Conversation

690.00 excl. VAT

Category:

Training Description

Fundamentals
  • When is a conversation difficult?
  • Self-reflection
  • The vicious circle of decision-making
  • Filters in communication
  • Exercise Thought – Said
Preparing for the conversation
  • The case – School Development
  • Self-reflection
  • Online Coaching I
  • The three-story approach
  • Planning the start of the conversation
A Systematic Approach
  • The case – The Group I
  • Online Coaching II
  • A systematic approach
  • The Case – the Group II
  • Online Coaching III
Dealing with emotions constructively
  • Emotions
  • Talking about feelings
  • Exercise – Expressing feelings
  • Reflecting on your own self-image
  • Nonviolent communication
  • The components of Nonviolent Communication
  • Addressing a disturbance
  • Exercise – Addressing a disturbance
  • Responding empathically
  • Quiz
  • Online Coaching IV

Do You have questions?

Read and accpeted:

13 + 7 =