Difficult Conversation

200.00 excl. VAT

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Training Description

Fundamentals
  • When is a conversation difficult?
  • Self-reflection
  • The vicious circle of decision-making
  • Filters in communication
Preparing for the conversation
  • The three-story approach
  • Planning the start of the conversation
Working systematically
  • A systematic approach
Dealing with emotions constructively
  • Emotions
  • Talking about feelings
  • Exercise – Expressing Feelings
  • Reflecting on your own self-image
  • Non-violent communication
  • The components of Non-violent Communication
  • Addressing a disturbance
  • Responding empathically
  • Quiz

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