Training

FACILITATION

We understand facilitation as the support of groups to make the best possible use of all resources. This support is usually provided at the process level. Facilitators provide these groups with methods, tools, and skills that enable the other group members to concentrate on the content of the task.

Training

Kommunikation

Mit anderen Menschen zu kommunizieren, ist eine wunderbare Möglichkeit, Nähe zu schaffen, aber auch eine gute Gelegenheit, sich in Schwierigkeiten zu bringen. Die sendende Person verpackt ihre Nachricht in ein Signal (meistens Sprache) und die empfangende Person interpretiert das Gesagte bestmöglich. Der Großteil unserer Kommunikation findet auf der emotionalen Ebene statt. Schon Paul Watzlawick hat gesagt: „Man kann nicht nicht kommunizieren.”

FACTS

v

Language

German
English

course type

Presence Training
Online Training
Blended Learning
E-Learning

Z

Requirements

None

Available

Inhouse
Individual (E-Learning, Blended Learning)

Downloads

TRAINING DESCRIPTION

In this training, you will learn how to facilitate meetings and workshops so that the groups achieve the desired result. We highlight facilitation settings, where all participants are in the room, and remote settings, where all or at least parts of the group are in virtual spaces.

This program is primarily aimed at small groups or individuals and is equivalent to face-to-face training.

CONTENTS AT A GLANCE

FUNDAMENTALS
  • Definitions
  • Aiming
  • Meeting Process
  • The Facilitator´s Role
  • Facilitation Process
MEETING FORMATS
  • Status Meeting / Stand up
  • Decision-making Meeting
  • Project Kick off
  • Reviews / Retros
WORKSHOP FORMATS
  • Development Workshop
  • Problem-solving Workshop
  • Team Retreat
  • (De)-escalation Workshop
BASIC TECHNIQUES CRASH COURSE
  • Flipchart and Accessories
  • The Metaplan / Post-it Method
  • Online Collaboration Tools
  • Meeting Platforms
MODERATIONS – TOOLBOX FOR MEETINGS AND WORKSHOPS
  • Warm-up
  • Finding ideas
  • Evaluating and Editing Ideas
  • Working with Problem Analysis Schemes
  • Tools for Team Retreats
  • Design Thinking
  • Dynamic Facilitation

TIPS FOR FACILITATORS

Participants verbally attack each other and get into a vicious circle of reaction and counter-reaction, even physically intervening and asking for the parties’ concerns and alternative solutions. Usually, the situation then quickly relaxes because the other party to the dispute is taken out of focus, and the flipchart takes centre stage.  

Make sure you have a sufficiently large time window. There will be no breakthrough if there is not enough time to let the dynamic process run.

If the topic evokes little or no emotion in the participants, the method is unsuitable for this case.

 

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