Conflict as an opportunity

Conflict as an opportunity

From April to December 2020, the Institute for Conflict Research and Preventive Counselling at the Rheinische Fachhochschule Cologne surveyed companies about conflicts during the Corona crisis. While at the beginning of the crisis, many things had to be rethought and...
CHECKLIST DIFFICULT CONVERSATION

CHECKLIST DIFFICULT CONVERSATION

How do you deal with difficult conversations? Preparation What’s the matter with you? My point of view and my guess of what the other side is thinking. Comparison of views: Identify differences and similarities and adjust them for the conversation. Try a neutral...