COMMUNCATION SKILLS

690.00 excl. VAT

Category:

The Blended Learning Training Dialogue Ability and Customer Orientation comprises 2 chapters consisting of theory elements and exercise elements. As soon as your license is activated, you will see the complete course.Wherever there is a task to be completed, you are expected to hand in your task. We will contact you as soon as possible to arrange the online session with the coach.This training includes 3 hours of individual coaching (at several points in the program). In these coaching sessions you will receive feedback on your task and can discuss open questions with the coach.If you would like to use our coach as a sparring partner for the role plays, this is possible. In this case, the time spent will be charged additionally at a rate of Euro 250,-/hour.

Content

Basics

  • Task 1 - An unsuccessful customer complaint
  • Meeting 1 with the Online Coach
  • Four sides of a message
  • Exercise - Four sides of a message
  • Open and closed questions

Solution-focused communication

  • Solution focus
  • Systemic issues
  • Question chains exercise
  • The Scaling Question
  • The Miracle Question
  • Task - a systemic problem solving procedure
  • Meeting 2 with the Online Coach
  • Change of perspective as a method
  • Case Study - Zoff in the development team
  • Meeting 3 with the Online Coach
  • Transfer exercise

The price includes 3 hours (online) individual coaching. Any additional costs (e.g. for additional coaching sessions) will be invoiced separately at an hourly rate of € 250,-.

Do you have any questions?
Please contact us via the contact form.

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